TERMS & CONDITIONS

  1. All activities booked within 14 days of the booking date must be paid for in full at the time of booking. 

  2. Bookings outside of 14 days will require at least 50% of the total cost upfront to secure the booking.

  3. All bookings are subject to availability. 

  4. All bookings need to be made at least 48 in advance of your chosen date.

  5. Reschedules will encore a £75 rescheduling fee.

  6. Spaces booked may be subject to change by Rapid Horizons Ltd due to issues with ratios. All activities require four or more people to take part in the activity if no other bookings are due that day, Rapid Horizons Ltd will endeavour to contact the customer with plenty of notice if a reschedule is looking likely. 

  7. The customer will be entitled to a refund in full or the option to reschedule if Rapid Horizons Ltd cancel any booking except in the situation where water level or adverse weather conditions pose a softy risk to the customer.

  8. Any activity cancelled by Rapid Horizons Ltd due to water level or adverse weather conditions will see the client entitled to a reschedule or a change of location so that the activity can still take place, subject to availability.

  9. All Climbing and Mountain Biking activities are run by 3rd party party operators on behalf of Rapid Horizons Ltd.

  10. It is important to understand that outdoor adventure activities can be hazardous, care and caution should be exercised at all times. 

  11. Participants should be aware of the risks involved and accept responsibility for their own actions whilst taking part in adventure activities.

  12. All instructors & guides hold the relevant qualifications to lead such activities. All guides have received a staff induction and appropriate training for the activity they are leading.

  13. Guide to customer ratios have been set in place in accordance with the National Governing Body for paddle sports regulations.

  14. It is important to understand that whilst Rapid Horizons Ltd will endeavour to deliver any activity booked, Rapid Horizons Ltd holds the right to suspend or cancel at last minute any activity that is deemed to be unsafe to operate. In this case Rapid Horizons Ltd will look to reschedule any trip that is suspended due to safety reasons.

  15. All Rafting, Tubing and Orca Kayaking activities are subject to water level and outdoor conditions. Rapid Horizons Ltd will make every effort to update customers as soon as possible if there is a chance bookings may be suspended. 

  16. Due to water levels activity times may vary. Guides & instructors will endeavour to keep the activity running as close to the published time as possible.

  17. Participants should be aware of the risks involved and accept responsibility for their own actions whilst taking part in White Water Rafting, Tubing and Orca Kayaking.

  18. Rapid Horizons Ltd is under no liability whatsoever in respect of loss or damage to property however caused whilst at Rapid Horizons Ltd.

  19. Responsibility for death, injury or illness from White Water Rafting, Tubing or Orca Kayaking can only be accepted by Rapid Horizons Ltd if negligence has been caused by Rapid Horizons Ltd or their staff.

  20. Rapid Horizons Ltd holds public liability insurance.

  21. All clients must wear Rapid Horizons Ltd safety equipment whilst taking part in activities. Any damage caused to equipment due to negligence on behalf of the customer will result in payment for the item by the customer equal to the sum of the items retail price.

  22. Customers with excising medical conditions must bring their medication with them whilst on activity and must make their instructor or guide aware of any existing conditions.